The link between employee happiness and productivity

Happy workers are 13% more productive, according to a research study by Oxford University’s Saïd Business School and British multinational telecom firm BT.

Happy employees are an asset for the company. They play an important role in the growth of the company, by accomplishing their tasks with dedication.

Professor Jan-Emmanuel De Neve, of Oxford University’s Saïd Business School, says, “We found that when workers are happier, they work faster by making more calls per hour worked and, importantly, convert more calls to sales.”

This highlights how a happy employee’s productivity can help the company achieve its desired goals. However, making employees happy is not an easy job. But nothing is impossible for HR teams and leaders who strive to develop a positive organizational culture.

In this fast-paced world, each full-time employee spends at least eight to nine hours of his/her day at work, i.e. almost 45 hours a week.

Therefore, the workplace environment plays an important role in influencing the mood, behavior, actions, productivity levels, thought processes, and emotions of an employee.

Research by the Queens School of Business and the Gallup Organization has revealed:

“Organizations with low employee engagement scores, experienced 18% lower productivity, 16% lower profitability, 37% lower job growth, and 65% lower share price over time. Importantly, businesses with highly engaged employees enjoyed 100% more job applications.”

Furthermore, Simon Sinek — a famous motivational speaker, marketing consultant — has said, “The responsibility of a company is to serve the customer. The responsibility of leadership is to serve their people so that their people may better serve the customer. If leaders fail to serve their people first, both customer and company will suffer.”

In this highly competitive era, senior managers and HR teams must plan, strategize and execute policies/initiatives, which focus on employee happiness and satisfaction. Here are some useful tips: 

1) After an employee accomplishes a task or goal, give credit and positive as well as constructive feedback.

2) Show gratitude to the deserving team or department for working hard. This attitude from top leaders can  encourage employees to perform even better in the future.

3) Provide an office environment where employees can relax, enjoy and have some fun breaks during or after working hours.

4) Allow and encourage each employee to be active in group discussions or meetings, and share their point of view and feedbacks freely. This will boost their confidence levels and make them feel valued.

5) Offer perks and benefits to employees along with the salary in order to motivate them to perform well consistently.

6) Be understanding and flexible with timings, leaves, etc. during emergency situations so that employees are able to share any concerns and manage stress. 

“If you don’t create a great, rewarding place for people to work, they won’t do great work.” – Ari Weinzweig, co-founder of Zingermans Deli

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